Patient Intake Coordinator
Rockville, MD (Onsite)
Full-Time | Monday-Friday | 8:30 AM-5:00 PM
$25-$30 per hour, based on experience
Temporary Assignment (3-4 Months) with Potential for Permanent Hire
About the Opportunity
Our client is seeking a detail-oriented and compassionate Patient Intake Coordinator to join their team in Rockville, MD. This role serves as a key connection between patients, families, referral partners, and internal clinical teams, ensuring a seamless onboarding and admissions experience.
The ideal candidate thrives in a fast-paced environment, enjoys providing exceptional customer service, and has experience managing sensitive information with professionalism and accuracy.
Key Responsibilities
- Serve as the primary point of contact for incoming referrals and service inquiries
- Collect, review, and verify patient demographic, clinical, and insurance information
- Maintain accurate records and documentation within electronic health record (EHR/EMR) systems
- Coordinate with healthcare providers, referral partners, and internal teams to facilitate timely admissions
- Request and obtain required medical records and supporting documentation
- Track referrals throughout the intake and onboarding process
- Communicate clearly and professionally with patients, family members, and healthcare professionals
- Assist with insurance verification and coverage-related inquiries
- Ensure compliance with HIPAA and all applicable healthcare regulations
- Monitor referral status and provide updates to appropriate stakeholders
- Maintain detailed reports, logs, and records with a high level of accuracy
- Support departmental initiatives and special projects as assigned
Qualifications
Required:
- High school diploma or GED
- 1+ year of experience in patient intake, admissions, healthcare customer service, medical office administration, or a related field
- Strong computer skills and proficiency with Microsoft Office applications
- Experience working with EMR/EHR systems
- Excellent organizational and multitasking abilities
- Strong verbal and written communication skills
- Ability to work effectively in a high-volume environment while maintaining attention to detail
Preferred:
- Experience in healthcare, home health, hospice, medical practice, or care coordination settings
- Knowledge of medical terminology
- Familiarity with Medicare, Medicaid, and commercial insurance processes
What We're Looking For
- A team player who enjoys collaborating across departments
- Someone who remains calm and professional during time-sensitive situations
- Exceptional customer service and relationship-building skills
- Strong problem-solving abilities and critical thinking skills
- A compassionate and patient-focused approach to supporting individuals and families
Schedule & Compensation
- Monday-Friday, 8:30 AM-5:00 PM
- Onsite position in Rockville, MD
- $25-$30 per hour depending on experience
- Immediate opportunity with potential for long-term employment and career growth
If you're a polished administrative professional with healthcare experience and a passion for helping others navigate important care decisions, we'd love to hear from you.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.